IT Support Questions & Answers

When it comes to those tricky IT or networking questions, Help-IT has all the right answers! Our service is based upon delivering practical, sustainable solutions to all our clients, enabling them to get on with the most important thing – their business.

Below are some of the most common questions we answer every day at Help-IT…

My computer is not working

We have nearly 20 years experience in assessing and repairing all types of hardware and software problems, so resolving computer problems really is our bread and butter. Most issues can be fixed or repaired, but sometimes it is more economical to renew equipment. We offer truly flexible assistance options and can help you via email, phone, onsite visits or by remotely connecting to your computer.

For more information, browse our services or contact us today!

How do I upgrade software?

Software can be upgraded or renewed in a variety of ways, but there can be huge differences in overall cost and what you actually get for your money. Bulk licensing is normally cheaper than individual box products, but it varies from product to product. Upgrade protection and support can be purchased as a part of most of our software packages. Often there are great free software alternatives out there too, and we'll always point you in the right direction to help you get the best solution.

For more information, browse our services or contact us today!

How can we improve the way we use technology?

We have lots of experience in making the most out of existing equipment, as well as integrating new equipment to create better solutions for a wide variety of companies. We specialise in integrated computer and communications solutions - so contact us to discuss your needs.

For more information, browse our services or contact us today!

How can I save money?

Many people consider IT and Communication nothing more than a drain on budgets... and sometimes they're right! However, if the whole process is reviewed, then we can often achieve savings far in excess of the cost of the review exercise and sometimes a very high return of investment (ROI) can be achieved within just 12-18 months. We have on several occasions supplied a new phone system at a lower cost than existing phone systems, giving our client the benefit of new technology along with a substantial saving!

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Do I have the best IT solution in place already?

In many cases the answer is likely to be no. This is because IT systems are often put into companies bit by bit. This organic approach often only aims to resolve specific issues and doesn't take into account your overall business requirements. Most IT systems are not reappraised regularly either - and a great system 3-4 years ago might be outdated today. By combining internal reviews of how you use your systems with our extensive knowledge, we can deliver great solutions that work and help you get more from your business.

For more information, browse our services or contact us today!

How much will it cost to make changes to my system?

It is difficult to say without reviewing the system that needs to be changed. However, taking the first step and getting a review of your IT and Communications systems is vital to assess not only your current costs, but also your potential future savings.

For more information, browse our services or contact us today!